Y Cwm Holiday Cottage - Booking Terms and Conditions

Please read carefully before proceeding with your holiday cottage booking.

Contract of Hire
The contract of hire of Y Cwm is between, you ‘The Tenant' and ‘The Owners'.

Deposit
A deposit of 30% of the whole rental is required within 7 days of reservation to secure a booking. Once this and a booking form are received by the agent, and the booking has been accepted, the hirer is responsible for the full rental cost. For this reason, we would urge you to take out a cancellation insurance policy.

Balance
The full balance is due four weeks before arrival. Please note that no reminders will be sent. If a booking is made within 28 days prior to the holiday start date, then the full rental is due immediately to secure the booking.

Security Deposit
Where indicated on the property details, a refundable security deposit is payable before the start of your holiday. The security deposit is held by Hayston Holiday Cottages to cover any losses, damage and / or additional cleaning charges if the property is left in an unsatisfactory condition. The security deposit will be refunded to you within 14 days of departure subject to deductions necessary by reason of your, or any member of your party's, breach of your obligations.

Method of Payment
We accept payment by cheque or bank transfer.

Cancellations
If you have to cancel before you travel, please phone us immediately and confirm in writing.

Duration of Lettings
Lettings commence from the time stated on your balance confirmation letter and finish at 10 a.m. on the day of departure. Please ensure that you leave on time, as the caretakers have only a short time to change the property over for the arrival of the next visitors.

Complaints
All complaints must be notified to the owners immediately so that an on the spot investigation can be made if necessary and remedial action taken if required. In no circumstances will any complaint be accepted if it is brought to the owners attention after the holiday letting has ended. Please, therefore, inform us immediately so that we can endeavour to rectify the matter at the earliest possible opportunity. Complaints regarding cleanliness will not be considered if they are raised more than twenty-four hours after arrival.

Special Requirements
Should you have any special requirements, we will endeavour to meet these, as best we can. Please notify us at the time of booking.

Tenant's Obligations
To pay for any losses or damages to the property, however caused (reasonable wear and tear excluded), unless the cost of making good such loss or damage can be recovered under the householders insurance policies maintained by the Owners. To keep the holiday property and all furniture, fittings and effects, in or on the property, in the same state of repair and condition as at the commencement of the holiday, and must also leave the holiday property in the same state of cleanliness and general order in which it was found. The owner will be entitled to make an additional charge to the customer if extra cleaning is necessary as a result of the property being left in a dirty condition upon the customer's departure. Please help us by placing all used towels in the bath on your departure.

Towels
Please bring your own beach towels.

Specifics
The owners do not accept responsibility for changes to specifications during the year. If any item is particularly important to you, please check when booking.

Appliances
In the unlikely event of an appliance breaking down, please report this immediately to the owner, where we will undertake to have the matter rectified as soon as possible. Should we not be able to resolve the issue immediately, (e.g. a part may need to be ordered), the Tenants shall have no claim against the Owner.

Lost Property
Please ensure that you check your holiday property thoroughly before departure for any items that you may have left behind.

Keys
Please look after your keys carefully. If you should lose them please inform the owner immediately. Please make every effort not to drive away with them as replacement may incur a charge (at cost).

Entry to Property
The tenants agree to allow the owners and the agent reasonable access to the property.

Booking Conditions & Cottage Details
These booking conditions and property details override and supersede all previous versions and any previous course of dealings between the parties.

Breach of Conditions
The person making the booking is responsible for the property and ensuring that members of the party observe all aspects of their obligations. To comply with the owner's insurance requirements only the maximum number of persons and animals, shown on the Booking Form, may occupy a property. The ages of all members of the party, 25 years or under must be stipulated on booking form. We reserve the right to refuse or terminate, without refund, any booking where we consider there to be a breach of our terms and conditions.